We've had several UAD classes in our area and I'm receiving emails for help regularly. It appears that the change is creating similar problems for everyone. I use WinTotal and have had no software problems - it's just the brain that is slow to wrap around all this stuff at one time. There likely will be many reports which have questionable credibility as a result. I don't believe there was ever an intention that we minimize remarks that are necessary to convey the message.
For those who are having software issues, alamode will help you out for free for 100 days. Most alamode users who have current support contracts received the email message which is being posted here on Labor Day. I believe they are sincere in wanting to help, and they are hoping to get new customers when the dust settles, but use their resources if you need them. I don't know if they are limited this only to ACI users, but would bet they're open for anyone.
Also, Fannie Mae's UAD page, https://www.efanniemae.com/sf/lqi/umdp/uad/index.jsp, has an interactive reference manual which walks you through every field that is affected by UAD. There is also a tutorial there for those who haven't had UAD training, need Fannie's perspective on it, or need a quick answer.
A la mode's letter (with many line breaks removed) :
We need your help as a customer of ours – and your colleagues do too. We’re hearing a lot about ACI users who are stuck on UAD because of crashes and problems with ACI’s UAD updates. Many of them mention that they spoke to a la mode users they knew, and could tell there was a huge difference in how well it’s working in TOTAL 2011 and WinTOTAL. However, there seems to be confusion as to what they would have to spend to switch, what that would entail, and how quickly they could do it. You can help by reaching out to them with these facts. They’re your friends. You know them. We don’t. Please forward this email to them. Here’s the quick scoop: Any ACI user can download TOTAL 2011 at no charge whatsoever using the special "UAD Rescue” page at www.alamode.com/uad_rescue. The TOTAL 2011 copy they get is a 100 day free trial; they’re obligated to nothing by using it. It just gets them up and running now, with UAD. They can delete it later, though we of course hope they stay with us. We created that page originally for AMCs and lenders who need to get large numbers of ACI users rescued quickly, so in the "AMC Code” field, they can just type "LABORDAY”. They can learn an awful lot about our UAD solutions, and be trained on UAD in general, at www.alamode.com/uad. There are training videos, webinars, help documents, and downloads all on one convenient page. Thanks for passing this on. It’s to everyone’s benefit. Also, don’t forget that we’re fully staffed today. (We snapped the picture below this morning.) If you have any questions that warrant a phone call, we’d highly recommend doing it today instead of later this week. We expect the coming week to be crazy. Remember to use the same link we posted above (www.alamode.com/uad) for getting trained on the UAD concepts and rules overall, and on how to use our UAD features. As always, thanks for the business, and thanks for passing this on.
President, Real Estate Solutions Division
a la mode
Hope this info helps someone out there!